Burrough Osborne
Cybersecurity & IT Student
Omaha, Nebraskaburroughosborne.com
I am a computer technician and IT student with a background in technical support, customer service, and full-stack development, dedicated to providing reliable, secure, user-focused technology solutions in professional and enterprise environments.
Experience
Computer Technician · Schrock Innovations
Aug 2024 – Present- Supervise and coach a team of technicians, performing quality checks on repairs and ensuring standards are consistently applied across the Service Center.
- Coordinate daily workflow, scheduling, and priorities to meet turnaround-time and customer satisfaction.
- Provide advanced diagnostics and repair for escalated tickets - including OS recovery, data recovery, driver conflicts, and hardware faults - explaining issues into plain language for customers.
- Oversee work order accuracy, and identify opportunities to improve system performance, reliability, and security for customer devices.
- Support business operations through efficient ticket handling, documentation, and technical sales that improve customer satisfaction and retention.
Technical Assistant Intern · Binary Net
Jun 2023 – Sep 2023- Supported datacenter operations including hardware installation, maintenance, and monitoring.
- Performed upgrades on server hardware and customer equipment.
- Managed DNS updates for corporate customers.
- Assisted in deployment of residential and enterprise computer systems.
Repair Technician Intern · Open Doors Computer Services
May 2022 – Aug 2022- Restored and upgraded customer machines.
- Repaired laptop and desktop components.
- Performed backups and restored operating systems.
Junior Shift Supervisor · Runza Restaurants
May 2022 – Aug 2024- Supervised a team of 5-10 people during high volume shifts while ensuring customer satisfaction and service quality.
- Trained and supported new employees.
GitHub
@buro06
Education
University of Nebraska Omaha
College of Information Science & Technology
- Cybersecurity Major
- Projected Graduation: Spring 2029
Southeast Community College
- Hardware & Windows Management (Spring 2024)
- Networking Concepts (Fall 2023)
- PC Operating Systems (Fall 2023)
Lincoln High School
- Graduated May 2025
- 3.9 GPA
Key Skills
Computer Repair & AssemblyNetworkingWindows ServerActive DirectoryLinuxWeb & Email HostingFreePBXVPN